Contact us
One person reads every message. The more detail you include, the faster it can be fixed.
Reporting a bug — what to include
Bugs in a media player almost always depend on the file and the device. Please include:
- Device and Android version (e.g. Pixel 7, Android 15).
- PurePlay version — Settings → About shows it.
- The file — container and codecs if you know them (
ffprobeoutput is ideal), or at least the file extension and where it came from. - What happened — no video, black screen, audio out of sync, crash.
- Steps to reproduce, if it is repeatable.
Response times
This is a small project. Expect a reply within a few working days. Security and privacy reports are handled first.
Before you write
Many questions are already answered on the support page and in the guides — subtitles out of sync, MKV files that will not play, permissions, background playback.